SHOP QUESTIONS

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Standard orders are typically processed between 3-5 business days. Please email us if you have any questions or would like to request expedited shipping.

DO YOU CHARGE SALES TAX?

We are not required to collect sales tax on any orders outside the state of California. For all California orders a sales tax of 9.25% does apply.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do. Please email info@underwoodletterpress.com and we will be happy to assist you in determining the appropriate ship method. Please check with your local customs office about rules and regulations that may apply to you.

WHAT IS YOUR RETURN AND REFUND POLICY?

Unused and unopened orders may be returned within 10 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply to custom orders. 

CAN I FIND YOUR PRODUCTS LOCALLY?

Yes! Our goods are carried in stores internationally as well as online. CLICK HERE to find out where are products are carried in stores near you.

CUSTOM QUESTIONS

I’D LOVE TO FIND OUT MORE INFORMATION OR DISCUSS A QUOTE. WHERE DO I GO FROM HERE?

You can use the contact form to get in touch with us, or e-mail us directly at info@underwoodletterpress.com. We are happy to send you information and a pricing guide. We will work with you to come up with a customized quote based on your letterpress project.

I'M GETTING MARRIED! WHEN SHOULD I CONTACT UNDERWOOD LETTERPRESS TO START THE PROCESS?

It's never too early to begin the custom invitation process, however, we typically begin working with clients 4-6 months prior to their wedding date. If you are looking to start the process even earlier with save the dates, we suggest beginning 12-15 months prior to your wedding date. If you need custom invitations in a rush, we are always happy to do our best to accommodate your needs and timeline.

HOW LONG DOES THE PROCESS TAKE?

We create a custom timeline for the design phase, depending upon the scope of the project. Design timelines for weddings can be as short as 4 weeks and as long as one year. For other projects such as business cards or stationery, the design process is much shorter. All projects require a three to four week turnaround from the date that the design is approved. Rush turnaround is available for a fee. Extra services such as edge painting, foil printing, etc. may extend the turnaround time.

IS THERE A MINIMUM ORDER FOR A CUSTOM PROJECT?

Most of our custom work requires a minimum order. Contact us at info@underwoodletterpress.com and we can provide more information based on your project needs.